For an annual fee of £10, you get 10% off of all purchases that you make from the Rock Matrix, including online store and stalls. Also you get a regular newsletter and entry to exclusive competitions. Plus, more to be announced soon.

You can join our loyalty scheme by filling out our membership form in writing or online and paying £10 to the Rock Matrix.

The Loyalty card represents the attempt by us to reward and continuously develop the concept of reward for your time spent adding details, buying items or visiting us. The fact that there is a minimal charge is merely a way of ensuring less people use the site fraudulently and without intent of enhancing our offering to an ever-increasing network of music appreciators. The scheme has two levels, 1=(includes 10% discount) the £10 sign up fee and level 2=(includes 10% additional discount) those who input their efforts to enhance the Rock Matrix offering.

The £10 cost of becoming a member is used to enhance our offering to our members. For each pound raised, this is put towards increasing the number of venues that we are working with and buying in more stock so that we may offer it at lower prices. A buy-in membership also ensures that less people use our facilities fraudulently.

By subscribing, you will only receive a regular e-mailed newsletter to the address that you input into the subscribe box. By becoming a fully paid member, you will receive a loyalty card which will give you 10% off all purchases from the Rock Matrix plus more which you can find out here.

Yes! Please use our online form to enter your details. These will be reviewed and placed in our artist section.

Yes. If you have information regarding any band(s) on our website, please let us know by contacting us. We are currently working on increasing the amount of information about bands on our website, but due to the sheer amount of bands, it does take a while to present information regarding all/most of the bands on our website.

Yes! We have an automatic gig submission entry, which you can find by following this link: www.therockmatrix.co.uk/events/add/. Just fill in all the details as appropriate and press "Submit" and your gig will be automatically placed onto the gig listing section of the site. If any details change, please contact us, and we will make the necessary changes.

If your band is playing at a venue that we do not currently have listed, please fill out our online form, including full address and website (if applicable) and we will include it in our list.

At the present time, The Rock Matrix does not sell tickets to gigs unless otherwise stated. You can purchase tickets to selected gigs through the Ticket Master by clicking on the Ticket Master link.

Yes! The Rock Matrix processes all online Credit/Debit card transactions through Worldpay online secure servers. As a consequence we do not have access to your credit/debit card details. More details can be found here: www.worldpay.com. We are also a member of the Splash Plastic prepay scheme. More details can be found here: www.splashplastic.com.

Yes! If you see a product in our store, but still are unsure about paying online, you can either send in cheques or postal orders payable to Rock Matrix, Suite 2, Tunstill House, 155a Broadway, Bexleyheath, Kent, DA6 7EZ, or speak to our customer service team providing your Credit Card details. We also run stalls at various events such as Bloodstock (Derby), All-dayers at The Ruskin Arms (East Ham) and Musictek (Romford), every Thursday at the Rat and Parrot (Bexleyheath) and every Tuesday at The Swan And Mitre (Bromley).

On the product description page under the "delivery" section you will be informed of how long it may take us to receive and subsequently dispatch your product(s) to you. Please note that some products may go out of stock without us being able to change the details in time when you place your order. Also your product may get held up by the postal system, for which The Rock Matrix cannot be held responsible for late delivery of your item.

Our stock file keeps on growing as new products are released or old products are sourced from their vendors. We do run a free search and find facility where you may request a particular product and we will search for it for you. Please use our contact form and we will search for the product that you want and let you know of the progress of the search.

When you have added an item to the shopping basket in our online store, you are advised to inform us of the size that you require. This could be clothing size (Small, Medium, Large etc...), shoe size (4,5,6, etc...), dress size (8,10,12, etc...) or body measurements (eg: waist 32, chest 34). The link to adding additional comments is under the sub-total in the basket area. If you have paid for the item without selecting your size requirements, you may contact us by using our online form and state the size that you require. Please include your full name, e-mail address and the product(s) that you have ordered. We are currently developing our store area and in the future there will be menus for you to select your size whilst viewing the product. Please note that the Rock Matrix may not be able to supply you with the exact size of an item that you require. Please state any alternative sizes that you would accept in the comments box also.

The colour of certain products are featured in the description of the clothing item. Eg: Band T-Shirt – Red. If there is a picture of the item, then that is the colour that the item will come in. If you are unsure, you may always contact us, and we will be happy to help with any queries that you may have.

The process for uploading images to The Rock Matrix store area is a long and slow process. This is because we have to source the product image (either from the vendor direct or to take a photo of the item ourselves), then resize the image so that it will fit neatly into our store area. We do upload a number of image every week, but due to the amount of products that we feature in the store, the percentage of images that we have can appear to be small.

Please see our Terms and Conditions regarding returning items.

No, the Rock Matrix at present does not have a shop. You may purchase any item displayed on the webstore by buying online, by sending cheques or postal orders through the post (made payable to The Rock Matrix) or by visiting the Rat and Parrot Rock Night, Bromley Rock Night, Flamingo Park Rock Night and also several charity events and all-day mini-festivals, these will be advertised on the website. If you have any questions regarding purchases, do not hesitate to contact us.

Contact us by email, phone or writing.

For full details on what the Matrix is, please read our Concept.