Terms and Conditions

Pricing

All prices are in U.K pounds Sterling. If you are ordering outside of the U.K please contact us at: purchases@rockmatrix.co.uk for information regarding currency conversion and any other queries regarding non U.K orders.

Payment

We welcome payment from U.K customers by the following methods:

- Credit card (Mastercard, Visa, Maestro)
- Debit card (Switch, Solo, Visa Electron, Delta)
- Cheque
- Postal order

Please note that we do not accept American express or Diner club cards.

We take security seriously and never enclose credit/debit card details in emails. Currently we are not able to accept Splash Plastic cards, however look out for this service soon!

Cheques

If you wish to pay by cheque you will have to make a postal order. Please send your order on the order form provided. Please remember to include your cheque guarantee card number and issue and expiry date on the back of the cheque along with your name and Rock Matrix Membership number (if applicable). Please make sure that you have included all of these details as failure to do so will result in your order taking longer to process.
Postal order

Postal orders are available from any U.K post office. If you wish to use this method of payment you will have to make a postal order. Please send your order on the order form along with the Postal order to our address.

Delivery

First class U.K delivery is included on all orders. You have the option to choose Recorded or Special delivery. If you choose this option the charge will be calculated before you proceed to completing your order. For your own peace of mind we recommend you choose to have the item delivered by recorded or special delivery especially when the item is of a high value.

Please note that: Corsets, fragile and very heavy items can only be posted by recorded or special delivery. We do not deliver to P.O Box addresses.

This site operates a shopping cart, select the item you want, choose colour/size/quantity and then you will be taken to a secure credit card server and info screen. Orders are encrypted for your security. We take security seriously and never enclose credit/debit card details in emails.

Items in stock will be despatched between 3-14 working days (we will contact you if there will be a delay on your order). If the item is not in stock your order will take longer to be despatched. Most items are despatched within 21 working days (we will contact you if there will be a longer delay). Our corsets are handmade to order and will therefore take longer to be despatched. Corsets should take (approximately) between 3-8 weeks. If the purchase is urgent we will do our best to fulfil the order in the shortest amount of time possible.
Ordering with Items with different availabilities

If you are ordering items with different availabilities they can be ordered in one of two possible ways:

* Make one delivery when the complete order is ready
* Deliver items separately as they become available (please note if you choose this option and have decided to use either Recorded or Special delivery, you will be charged for postage per item, i.e. 3 items = 3 separate postage charges)

Please note your option choice in the additional comments box when you make your order or write this on your order form.

"Cooling off" period

By law you have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. This applies to the majority of our products, with the exception of Corsets which are handmade to order. We regret we also cannot accept cancellation for the purchase of Video, DVD and CD's, where the item has been unsealed/removed from its packaging.

To cancel your order under this "cooling off" period please fill out the delivery slip that accompanies your item(s) giving the reason for return as "contract cancellation". Please package the item securely and send it to us with the delivery slip, so that we can receive it within 7 working days of the day after the date that the item(s) was delivered to you. The return address is:

The Rock Matrix Company Ltd
Cancellations
Suite 2
Tunstill House
155a Broadway
Bexleyheath
Kent, DA6 7EZ

For your protection we recommend that you use a recorded delivery service. Please note that you will be responsible for the costs of returning goods to us, unless we delivered the item to you in error or if the item is faulty. If we do not receive the item back from you with a delivery slip we may arrange for the item to be collected from your residence at your own cost. Once we begin the delivery process we will not be able to cancel any contract you have for additional services carried out by us. As soon as we receive notice of your cancellation of this order we will refund the relevant part of the purchase price for that item. We cannot refund any postage charges.

For more information regarding your other statutory rights please visit www.consumer.gov.uk/consumer/web/shopping

Returns Policy

You have the right to return faulty goods. If you take delivery of a Rock Matrix package and the contents have been damaged in transit, you must return the item(s) to us within 30 days for exchange, with a written explanation of the fault. We will not be held responsible for items damaged if not returned within 30 days. When returning an item to The Rock Matrix please attach a full description of the fault, along with a copy of your order slip. Please note all items are checked individually by a member of our staff for faults, before being despatched.

We will not accept returned CD's DVD's or videos if the shrink wrap/seals are not still intact. We will only accept return of opened products if the item is faulty. All items for return must be in original condition and packaging unless faulty. We will not accept returned corsets as they are made to order, unless there is a fault in manufacture.

When trying on a corset, please try over a t-shirt and do not tight-lace. We cannot accept tight-laced or worn corsets for refund or exchange. Intimate items such as underwear and nightwear cannot be returned unless there is a manufactures fault and they have not been worn.

If you have ordered the wrong item we will exchange or refund the item cost only. If you have ordered the wrong size we will exchange the item for another size at no extra cost (please note we will not return any made to measure items, such as corsets. Also we cannot exchange/refund DVD'S, CD's or videos if removed from the original packaging). In both cases you are responsible for the cost of returning the item to us. If you are unsure of sizing please contact us before placing your order. If you have any questions about an item to do not hesitate to contact us before you purchase the item and we shall try to answer your queries.

Lost or Missing items

Lost or missing items. If an item does not reach you within 30 days after the day the items where despatched to you (this should be 30 days after the specified delivery period). If you do not contact us within 30 days after the specified delivery period, we will not be able to deal with lost or missing items. Please phone/write to us. If you are concerned about the amount of time that an order is taking please contact us so that we can check your orders progress.

Please phone on: 0208 2989 229.
Alternatively email contact@rockmatrix.co.uk

Refused orders

We reserve the right to refuse to fulfil orders where we have experienced cases of fraud from an individual or a company. Orders are processed using World Pay. If an order is refused you will be notified by Phone, Post or Email. If we believe the transaction to be fraudulent we will take all necessary action to make sure the order is genuine. If supplying an email address your order will be processed faster if your email address is NOT a web based email account such as Hotmail or Yahoo. This is due to the statistics that show most cases of fraudulent orders are made using web based email accounts.

Copyright Notice

All graphics, designs and typographical arrangements herby found on the site are the copyright of The Rock Matrix Company Ltd or of other copyright owners. Permission is given to electronically copy and print in hard copy portions for the sole purpose of placing an order. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of The Rock Matrix Company Ltd is an infringement of copyright and is strictly prohibited.

Trade Marks

The Rock Matrix logo and the "Music Inspired Living" logo are property of The Rock Matrix Company Ltd. All other trade marks, product names and company names or logos used in this site are the property of their respective owners. No permission is given by The Rock Matrix Company Ltd, to use any such trade marks, product names, titles or logos and such use may constitute an infringement of the holder's rights.

Links

We are not responsible for the contents in any of the links. The Rock Matrix will always to their best to ensure that no websites linked from our website contains offensive or illegal material. If you find anything offensive or illegal on a website linked from The Rock Matrix's website please inform us a soon as possible, by emailing us at: contact@rockmatrix.co.uk

Extra Stuff

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us. When buying goods and services on the internet you are entering a legally binding contract.